The Program Director is responsible for establishing and operating the day-to-day operations of the Key Clubhouse of South Florida. The Program Director will work in conjunction with the Executive Director and be responsible for the overall day to day direction of Clubhouse Services and supervision of employees. The Program Director also works side by side with members to assist them in mental health recovery. This position supports staff in maintaining a recovery model milieu by following standards established by the Clubhouse International.

Objectives

Assist adults whose lives have been disrupted by mental illness to recover meaningful and productive lives through reintegration in the workplace and the community. Participate as a team member to promote mental health recovery and resiliency in a non-clinical psychosocial rehabilitation Clubhouse program. (www.keyclubhouse.org) The CI model is a community-based approach that is designed to complement continuum of care treatment options (https://clubhouse-intl.org).

Training and Supervisory Responsibilities

• Supervise staff, instruct and assess viability of work units and Transitional Employment Program (TEP) during daily operation of the Clubhouse
• Train new staff on various procedures and tasks of the Clubhouse
• Ensure annual trainings are conducted and documented
• As a supervisor the Program Director is responsible for training, mentoring, coaching, developing and retaining appropriate personnel; orienting employees to the Key Clubhouse to the Clubhouse International Standards and their particular positions.
• Makes recommendations to the Executive Director for evaluation, promotion, demotion and termination of all Key Clubhouse staff to the Executive Director. Final decisions are made by the Executive Director.
• Designs and administers quality assurance efforts to identify program improvements and makes needed improvements based on quality assurance findings.

Administrative Functions

• Ensure the accuracy of daily system data entry records
• Oversees the invoicing process for state funding source
• Oversees orientations and the referral process of new members

Essential Functions

• Ensure member involvement and direction in all levels of Clubhouse programming; coordinate needed mental health services with outside agencies as required by Clubhouse International
• Conduct face to face interviews with the members, document findings in members’ records and ensure all intake and orientation procedures are handled properly
• Assist Executive Director in hiring and train staff / volunteers about Clubhouse and its standards
• Develop and maintain a viable forum that encourages members to express concerns and take part in the operation of the Clubhouse program enhancement
• Establish and maintain positive working relationships with agency personnel and community resources
• Maintain a safe and professional standard for member services according to the Clubhouse mission, vision, strategic plan, policies and procedures, in accordance with all external regulatory and credentialing bodies
• Comply with all Clubhouse policies and procedures
• Attend all scheduled work hours, meetings, trainings, and other Clubhouse functions including on-call and after-hours Clubhouse functions on weekends and holidays, as required
• Develop and coordinate documentation standards for compliance with funders
• Document program activity and members’ progress, meeting or exceeding all local, state, federal, agency and CI standards
• Establish and track outcome measurements and compile statistics and develop monthly reports
• Represent the Key Clubhouse in meetings and conferences as deemed appropriate
• Others duties as assigned by the Executive Director

Software/Equipment Expectation

Commonly used applications include:

• Basic computer skills with knowledge of Microsoft Word, Excel, PowerPoint Presentations, E-mail and Internet

Commonly used equipment includes:

• Computer, copier, fax machine, multi-line telephone, presentation hardware

Knowledge Skills and Abilities

• Ability to lead others to common goals in a respectful and in a professional manner
• Ability to speak and represent the Key Clubhouse in public forums
• Ability to organize, monitor, analyze and improve program services
• Ability to work independently
• Strong writing skills
• Ability to maintain strict client and data confidentiality
• Ability to communicate effectively in English, both orally and in writing
• Ability to be present at work on a consistent basis
• Ability to successfully prioritize tasks
• Ability to think analytically
• Ability to understand concepts as it relates to performance-based outcomes
• Ability to effectively train adults
• Ability to work well with diverse population of age, gender, cultural backgrounds and disabilities
• Ability to understand and utilize statistical analysis techniques used to assess program outcomes and development needs
• Ability and skills to plan projects and implement their development
• Ability to work evenings, weekends and holidays on a rotating basis and/or travel
• Knowledgeable of signs of abuse and neglect for elderly and chronically mentally ill population and State of Florida abuse reporting requirements
• Knowledgeable about implementing recovery-based services for adults
• Knowledge of national, state and local Clubhouse standards and the resources available to support those standards
• Knowledge of conflict resolution and crisis management

Qualifications

• Minimum educational requirement: Bachelor’s Degree; Master’s Degree preferred
• Employment experience working with individuals who have serious mental illness or co- occurring disorders
• Strong computer software program competencies
• Demonstrated ability to work in a diverse multicultural setting
• Florida driver’s license
• Strong work ethic and a willingness to work flexible hours

Compensation

The starting salary is competitive and will depend on qualifications and experience.

The Key Clubhouse of South Florida is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

To Apply

To apply, please contact The Key Clubhouse of South Florida.